FAQ

BioSport Biometric Earbuds

Why can’t my caller hear my voice?

Ensure slider is in the phone call mode.

Why don’t I see my heart rate information in RunKeeper?

Ensure you have selected Heart Rate Mode and have launched RunKeeper app. It may take 10 seconds for RunKeeper to display your heart rate.

How do I increase or decrease my volume?

Use your phone to adjust volume.

Why does my earbud fall out of my ear?

Ensure that you have the correct size ear gel and you have inserted it into the correct ear.

What smartphones allow me to monitor my heart rate with “BioSport”?

Many of the popular smartphones are supported by “BioSport”.

 

STREET by 50 Over-Ear Wired Headphones

What audio devices will work with my STREET by 50™ headphones?

Your headphones are compatible with any device that has a 3.5mm stereo jack, by simply plugging the 3.5mm audio cable directly into the audio source; examples include MP3 players, iPod®, iPhone®, iPad®, tablet PCs, CD players, some mobile devices, portable gaming devices and laptops.

Are these “noise-cancelling” headphones?

STREET by 50™ headphones do not have active noise canceling technology. Our unique shape and ear-cup design do provide passive sound isolation with lower background noise.

How do I clean my headphones without damaging them?

Your headphones come with a special cleaning and polishing cloth for periodic dry cleaning. Never use any liquids, fluids, solutions or solvents on you headphones as you may damage them and void the warranty.

 

SYNC by 50 Over-Ear Wireless Headphones

What audio devices will work with my SYNC by 50™ headphones?

Your headphones are compatible with any device that has a 3.5mm stereo jack, by simply plugging the 3.5mm transmitter dongle directly into the audio source; examples include MP3 players, iPod®, iPhone™, iPad™, tablet PCs, CD players, some mobile devices, portable gaming devices and laptops.

What is the range of the wireless transmitter?

In a typical home environment, your headphones have a range of about 33 feet (10 meters), with a maximum of 50 feet (15 meters). Actual range may vary depending on the physical environment (walls, furniture, etc.) and the presence of other radio devices like WiFi routers and household appliances.

What radio frequencies are used by my headphones?

Your headphones operate in the 2.4GHz Industrial, Scientific and Medica (ISM) radio band. They also have 16 channels to choose from, insuring the best possible radio signal performance. The channel will switch silently and automatically when needed to ensure optimal results.

Are these “noise-canceling” headphones?

SYNC by 50™ headphones do not have active noise canceling technology. Our unique shape and ear-cup design does provide passive sound isolation with lower background noise.

My headphones appear to be working and the blue LED is blinking normally, but I can’t hear any audio. How do I fix it?

Turn off your headphones first by pressing and holding the power button, and then switch off the 3.5mm transmitter dongle. Turn the headphones and the dongle back on to restore the audio program.

Why is there a buzz/hum on the left channel?

Make sure your transmitter is properly connected to a signal source by fully inserting the 3.5mm plug into an appropriately-sized output jack.

How do I clean my headphones without damaging them?

Your headphones come with a special cleaning and polishing cloth for periodic dry cleaning. Never use any liquids, fluids, solutions or solvents on you headphones as you may damage them and void the warranty.

Where can I get more information on KLEER® Wireless Technology?

Several excellent articles about KLEER’s wireless technology are available on the KLEER website: www.smsc.com.