FAQ

FAQ

* Product inside the packaging may look slightly different than the one pictured on the package or in the photos on our website.

GENERAL FAQ

What is the difference between MFI and Android?

MFI stands for Made for iPhone, iPod, iPad and full microphone controls will only work with Apple products.  Android microphone will only work with selected Android devices.  Full function means volume control, skip and back track, and answer/hang up call.

 

What does IPX4 mean?

IPX4 rating means that the headphones are protected from a splash of water in any direction.  A water-seal rating of IPX4, which ensures the instrument will show no adverse damage even if exposed to water splashing from any direction. However, the instrument is not water-proof, so it should never be washed with water or left immersed in water.

 

Am I able to swim with the Sport headphones?

No, the IPX4 rating will not cover submersion, so do not place them directly in water.

 

What is the difference between over-ear, on-ear, in-ear?

Over-ear headphones cover your entire ear. On-ear headphones will sit on your ear and my not entirely cover your ears. In-ear headphones sit inside of your ear.

 

Are the Biosport headphones wireless?

No, they are a wired headphone and cannot be used as a wireless headphone.

 

Do you offer extended warranties?

Sorry, but at this time we do not offer any extended warranties.

 

Do you offer repairs on headphones that aren’t covered under the warranty?

At this time we do not offer repairs on headphones that aren’t covered under the warranty.  If you aren’t sure and have questions, please contact warranty@smsaudio.com.

 

How long does the return process take?

This process may take up to two weeks in total.  For more information, please contact smsinfo@smsaudio.com

 

What is the return policy?  What if it is after the 30 day return policy- can I still return my headphones?

We offer a 30 day return period for all items purchased from SMSAudio.com.  For more information on our return policy, please visit smsaudio.com/shipping-and-returns.

 

How can I find an authorized retailer? 

Please visit SMSAudio.com/authorized-retailers for a list of our authorized retailers

 

Do you offer customized headphones?

Sorry, but we do not offer customized headphones at this time.

 

How do I track my order?

Once your order has been placed, you will receive an order confirmation.  Please be sure to check your spam or junk mail.  If you still do not see your confirmation, please contact smsinfo@smsaudio.com.

Once your order is ready to ship, you will receive an email with tracking information.  If you do not see this email, please contact smsinfo@smsaudio.com.

 

How do I cancel /modify my order?

Please send an email to smsinfo@smsaudio.com with your order number and first and last name within 24 hours of placing your order.  If the order has already shipped, we will not be able to cancel your order.

 

I am placing an order with a shipping address outside of the USA.  Will there be any additional charges for this order?

Please be aware for all orders outside the US, there may be applicable shipping duties and fees for which SMS Audio is not responsible. If the shipment is refused, you will be charged the full shipping rate and restocking fees due to refusal.

 

What are the hours of operation for customer support?

Customer support is available Monday – Friday from 9 AM EST to 5 PM EST, excluding weekends and holidays.

 

 

BIOSPORT™ BIOMETRIC EARBUDS - BLK/BLU/YLW

What devices are compatible with Biosport headphones?

Apple iPhone 4S, Apple iPhone 5, Apple iPhone 5S, Apple iPhone 5C, Apple iPhone 6, Apple iPhone 6 Plus, Samsung Galaxy Note II, Samsung Galaxy Grand II Duos, Samsung Galaxy S4, Samsung Galaxy S5, LG Nexus 5, and Motorola Moto X (2013).

 

How do I use the Biosport headphones?

Listening to Music Plug your headphone audio jack into your audio device. Listening to music requires you to adjust the volume on your audio device until you reach the desired volume. Keep in mind that listening to music too loudly for extended periods can damage your hearing.
     
      1) Visit URL to download and install RunKeeper. RunKeeper.com/GetApp
     
      2) Launch RunKeeper
     
      3) Move slider up to heart rate mode

 

How do I connect with RunnerKeeper?

(If you haven’t already, download the RunKeeper app for iOS of Android device and create an account)

Plug the headphone in. If on Android, you are connected! If on iOS, follow the directions below:

      1) Go to Settings in the RunKeeper app.

      2) Select Manage Connections

      3) Go to Manage Devices

      4) Click on the Analog headphone option, and wait to it has a green check mark (allow access to the microphone when prompted)

      5) When Connected, the heart icon on the start screen with be red. Happy Running!

     

    Which apps can I use with my Biosport headphones?

    Right now, Runkeeper is the only supported app.  More will be announced soon, so stay tuned!

     

    How do I answer a phone call?  Can I still monitor my heart rate when answering a call?

    Change to microphone mode 1) When receiving/answering a phone call move slider to enable phone mode.  You will not be able to monitor your heart rate while in phone mode, but simply slide back to heart rate mode when you are finished to being the heart rate monitor again.

     

    Can I use these as normal headphones without the heart rate monitor?

    Yes, you can simply plug in your headphones and start listening to music or make phone calls.

     * Note: This isn't a wireless headphone.

     

     

    IN-EAR WIRELESS SPORT - BLK/BLU/ORG/PNK/YLW

    How do I charge my headphones?

    Open the Micro USB port cover & connect the Micro USB end of the charging cable to the USB port on the Left earbud. Use the included Micro USB cable to connect the headset with a Micro USB port on your computer or with a Micro USB wall adapter. Charging will start automatically when the headset connected and the red indicator light will turn on. Once charging is complete, the light will turn off. Note: Make sure you charge the unit for at least 8 hours before first use.

     

    What does an IPX4 rating mean?

    IPX4 rating means that the headphones are protected from a splash of water in any direction.

    NOTE: A water-seal rating of IPX4, which ensures the instrument will show no adverse damage even if exposed to water splashing from any direction. However, the instrument is not water-proof, so it should never be washed with water or left immersed in water.

     

    I am not able to get my headphones to pair with my phone/tablet. What am I doing wrong?

    “Pairing” means creating a trusted relationship between two or more Bluetooth devices. The devices must be paired before they can communicate with each other. Pairing identification is stored for later use, and the devices will automatically recognize each other the next time they are connected.

    Note: Your audio device must support Bluetooth A2DP compatibility to connect with the headset connected to your audio device. Please consult the user manual for the device with which you are pairing.

     

    How to pair with mobile phones, iPhone™, iPod touch® or other devices     

         1) Place the headphones within 30 cm of the device with which you are pairing.     

         2) Press MFB for about 5-8 seconds or until the red and blue LEDs flash alternately. The headset will now be in “pairing mode.”     

         3) Initiate the Bluetooth search function in your mobile phone. Please refer to the user’s manual for your mobile phone for more information.

         4) Select Sync by 50 in-ear BT in the device list on the phone and follow the instructions to proceed.

         5) Follow the instruction to enter the pairing code “0000”. The red LED indicator will stop flashing if pairing is successful. The BT device ID should be stored in the device list of the phone so that no pairing code will be required for the next use. After pairing with your  Bluetooth enabled device, start your device’s media player and the music will begin playing on your headphones.

     

     

    ON-EAR WIRELESS SPORT - BLK/BLU/ORG/PNK/YLW

      How do I pair my headphones with my phone/tablet/ other Bluetooth enabled device?

            1) Make sure your device is in Bluetooth® discovery mode.      

            2) When power is on and LED light is blinking, pull down and hold the power/pairing switch in the SYNC position for approximately 3-5 seconds. The LED will begin to flash rapidly.      

            3) Release the power/pairing into the center position and choose ‘SYNC by 50’ on your pairing device (New phones will connect automatically – some phones may require password ‘0000’ to be entered).      

            4) Once connected, the next time the headphone is turned on, it will automatically connect to your device.

       

      How do I charge my headphones?

      To charge, insert the Micro USB end of the supplied cable into the port on the left side of the headphone and the USB side into a compatible USB/AC adaptor. While charging, the LED light will be red. Charging should take approximately 4 hours to fully charge the headphone and once fully charge, the LED light will turn off.

       

      Am I able to use the wireless transmitters with this product?

      No, this is a Bluetooth headphone and will not work with our KLEER Technology 3.5mm transmitter, 30pin, or USB transmitter with KLEER.

       

      Do I need to use the black removable ear cushion covers that are included with the headphones?

      No, you do not need to use the ear cushion covers.  

       

      Are the black removable ear cushion covers washable?

      Yes, the ear cushion covers are washable.  Remove them from the headphones first before washing.

       

      What does an IPX4 rating mean? 

      IPX4 rating means that the headphones are protected from a splash of water in any direction.

      NOTE:  A water-seal rating of IPX4, which ensures the instrument will show no adverse damage even if exposed to water splashing from any direction. However, the instrument is not water-proof, so it should never be washed with water or left immersed in water.

       

      Am I able to use this as a wired headphone when the battery runs out?

      Yes, you can use this as a wired headphone by simply using the audio cable.  Please note that the on board controls will not be available when using the audio cable.

       

       

      ON-EAR WIRELESS - BLK/SLV

      How do I pair my headphones with my phone/tablet/ other Bluetooth enabled device?

            1) Make sure your device is in Bluetooth® discovery mode.

            2) When power is on and LED light is blinking, pull down and hold the power/pairing switch in the SYNC position for approximately 3-5 seconds. The LED will begin to flash rapidly.

            3) Release the power/pairing into the center position and choose ‘SYNC by 50’ on your pairing device (New phones will connect automatically – some phones may require password ‘0000’ to be entered).

            4) Once connected, the next time the headphone is turned on, it will automatically connect to your device.

       

      How do I charge my headphones?

      To charge, insert the Micro USB end of the supplied cable into the port on the left side of the headphone and the USB side into a compatible USB/AC adaptor. While charging, the LED light will be red. Charging should take approximately 4 hours to fully charge the headphone and once fully charge, the LED light will turn off.

       

      Am I able to use the wireless transmitters with this product?

      No, this is a Bluetooth headphone and will not work with our KLEER Technology 3.5mm transmitter, 30pin, or USB transmitter with KLEER.

       

      Am I able to use this as a wired headphone when the battery runs out?

      Yes, you can use this as a wired headphone by simply using the audio cable.  Please note that the on board controls will not be available when using the audio cable.

       

       

      ON-EAR WIRED SPORT - BLK/BLU/ORG/PNK/YLW

      Do I need to use the black removable ear cushion covers that are included with the headphones?

      No, you do not need to use the ear cushion covers.  

       

      Are the black removable ear cushion covers washable?

      Yes, the ear cushion covers are washable.  Remove them from the headphones first before washing.

      NOTE: A water-seal rating of IPX4, which ensures the instrument, will show no adverse damage even if exposed to water splashing from any direction. However, the instrument is not water-proof, so it should never be washed with water or left immersed in water.

       

      I am having an issue hearing anything from my headphones.  What should I do?

      Please be sure that the straight end of the audio cable is plugged completely into the headphone and the L shaped end is plugged in completely to the audio source.  Note, if you have a case on your phone or tablet, try taking the case off.

       

       

      ON-EAR WIRED - BLK/BLU/GRN/ORG/PNK/RED/TEL/WHT

      I am having an issue hearing anything from my headphones. What should I do?

      Please be sure that the straight end of the audio cable is plugged completely into the headphone and the L shaped end is plugged in completely to the audio source. Note if you have a case on your phone or tablet, try taking the case off.

       

       

      ON-EAR WIRED - BOBA FETT™/GALACTIC EMPIRE/REBEL ALLIANCE/STORM TROOPER™

      I am having an issue hearing anything from my headphones. What should I do?

      Please be sure that the straight end of the audio cable is plugged completely into the headphone and the L shaped end is plugged in completely to the audio source. Note if you have a case on your phone or tablet, try taking the case off.

       

       

      OVER-EAR ACTIVE NOISE CONTROL WIRED - BLK/SLV

      How do I charge my headphones?

      To charge, insert the Micro USB end of the supplied cable into the port on the left side of the headphone and the USB side into a compatible USB/AC adaptor. While charging, the LED light will be red. Charging should take approximately 4 hours to fully charge the headphone and once fully charge, the LED light will turn off.

       

      If my battery has no charge, will I still be able to use my headphones?

      Yes, you will still be able to enjoy your headphones by using the audio cable, but the active noise control will not be available.

       

      Am I able to make these headphones wireless with a transmitter?

      No, these are a wired headphone only.

       

       

      OVER-EAR WIRELESS - BLK/SLV/WHT

      How do I pair my headphones with my phone/tablet/ audio source?

            1) Make sure your device is in Bluetooth® discovery mode.

            2) When power is on and LED light is blinking, pull down and hold the power/pairing switch in the SYNC position for approximately 3-5 seconds. The LED will begin to flash rapidly.

            3) Release the power/pairing into the center position and choose ‘SYNC by 50’ on your pairing device (New phones will connect automatically – some phones may require password ‘0000’ to be entered).

            4) Once connected, the next time the headphone is turned on, it will automatically connect to your device.

       

      Am I able to pair more than one device?

      You can connect up to 4 different pairs of SMS Audio wireless headphones to the same audio source - perfect for gaming, movies or music-sharing sessions when you don’t want to disturb the neighbors.

            1) Place the 1st additional headphone unit into Association Mode by holding down the SYNC / Bass Boost ( ) button for 3 seconds; the blue LED will begin to blink rapidly.

            2) Repeat this step for up to 3 additional headphone units before continuing the process.

            3) After a few seconds, you may hear a short burst of music - the association process is not finished yet as the transmitter is syncing with each additional pair of headphones. After about 20 seconds, all of the additional headphones are now associated with the same transmitter dongle and the blue LEDs will flash in unison at a slower speed.

       

      Which wireless transmitter can I use with this headphone? 

      You can use the KLEER Technology 3.5mm transmitter, 30pin, and USB transmitters with this headphone.  This headphone is not Bluetooth, so you will need a transmitter to enjoy music in wireless mode.

       

      Am I able to use this as a wired headphone when the battery runs out?

      Yes, you can use this as a wired headphone by simply using the audio cable.  Please note that the on board controls will not be available when using the audio cable.

       

      Is this headphone Bluetooth?

      No, this headphone uses KLEER Technology, not Bluetooth and that the transmitter must be used when in wireless mode. 

       

       

      PORTABLE WIRELESS SPEAKER

      Does this speaker use Bluetooth? 

      Yes, this speaker uses Bluetooth to pair and play music to a Bluetooth enabled device.

       

      Does the Speaker have NFC for pairing?

      Yes, you can pair your Speaker by enabling the NFC on your phone, and placing it over the NFC logo on the speaker.

       

      How do I pair my device to my speaker?

            1) Make sure your device is in Bluetooth discovery mode.

            2) When power is on and LED light is on, push and hold the power/pairing switch in the SYNC position for approximately 2 seconds. 3 LED lights will begin to flash in rotation.

            3) Release the power/pairing into the center position and choose ‘SYNC by 50’ on your pairing device (New devices will connect automatically – some older devices may require password ‘0000’ to be entered).

            4) Once connected, the next time the SYNC by 50 Portable Bluetooth Speaker is turned on, it will automatically connect to your device.

       

      Am I able to use this speaker as a wired speaker as well?

      Yes, you may use this as a wired speaker by simply plugging in the audio cable into your audio source.  This will need to run on the battery of the speaker.

       

       

      3.5MM WIRELESS TRANSMITTER

      How do I pair this with my headphones? 

      To sync the Over-Ear Wireless headphones, follow these steps:      

            1) Turn on both wireless dongle and SYNC by 50 headphone (Blue LED lights should blink every 1-2 seconds).

            2) Hold down the center button on the wireless dongle until it begins to blink rapidly.

            3) While the LED light on the dongle is blinking rapidly, hold down the SYNC button on the headphones for approximately 3-4 seconds.

            4) The dongle and headphone will begin to associate to each other and it will take about 10-15 seconds.

            5) Once sync'd, the blue LED lights on the headphone and dongle will blink simultaneously every 5-6 seconds.

       

      Am I able to use this with the on-ear headphone or a wired headphone?

      This will only work with the Over-Ear Wireless with KLEER.  This transmitter will not work with wired or the Bluetooth on-ear headphones.

       

      30 PIN WIRELESS TRANSMITTER

      How do I pair this with my headphones?

      To sync the Over-Ear Wireless headphones, follow these steps: 


            1) Turn on both 30 pin transmitter and headphones (Both LED lights should blink every 1-2 seconds). 


            2) Hold down the button on the 30 pin transmitter until it begins to blink rapidly. 


            3) While the LED light on the dongle is blinking rapidly, hold down the SYNC button on the headphones for approximately 3-4 seconds. 

            4) The dongle and headphone will begin to associate to each other and it will take about 10-15 seconds. 


            5) Once sync'd, the LED lights on the headphone and dongle will blink simultaneously every

       

      Does this require charging?

      No, this doesn’t need to be charged.

       

      Which SMS Audio headphones are compatible with this item? 

      This will only work with the Over-Ear Wireless and Apple products with a 30 pin port or adapter.

       

      I want to make my wired headphones wireless.  Is this possible with this item? 

      No, this will not work with Bluetooth or wired headphones.

       

       

      USB WIRELESS TRANSMITTER

      How do I pair this with my headphones?

      To sync the USB wireless transmitter, plug into your USB port on your PC or Apple computer.  Hold down the button on the USB wireless transmitter for approximately 4 seconds until it begins to blink rapidly.  While it's blinking rapidly, hold down the sync button on your SYNC by 50 headphones for about 4 seconds.  The wireless transmitter and headphone will sync together within 10 seconds.  For a Mac, while the wireless transmitter is plugged in, please go to System Preferences > Sound > Output tab > Choose DAC external USB from the menu.

       

      Does this require charging?

      No, this doesn’t need to be charged.

       

      Which SMS Audio headphones are compatible with this item? 

      This will only work with the Over-Ear Wireless and a USB port.

       

      I want to make my wired headphones wireless. Is this possible with this item? 

      No, this will not work with Bluetooth or wired headphones.

       

       

      3.5MM Cable for Android

      What is the difference between Android and MFI?

      This is referring to the controls found on the mic of the audio cable.  Android will only work with Android phones or tablets.  MFI, made for iPhone/iPod/iPad, will only work with Apple products.

       

       

      3.5MM Cable for Apple

      What is the difference between Android and MFI?

      This is referring to the controls found on the mic of the audio cable. Android will only work with compatible Android phones or tablets. MFI means it is made for iPhone/iPod/iPad, and will only work with Apple products.